Privacy & Cookies

Legacy Building Products (“we,” “us,” or “our”) respects your privacy. This Privacy & Cookies Policy explains how we collect, use, disclose, and protect personal information when you visit legacybuildingproducts.ca (the “Site”), contact us, or purchase from us.

1. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number, shipping and billing address.
• Order details: items purchased, order history, delivery instructions, and customer service communications.
• Payment information: payment details are processed by our payment providers; we generally do not store full card numbers.
• Website usage data: IP address, device type, browser type, pages visited, and actions taken on the Site.
• Marketing preferences: whether you opt in/out of marketing messages.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders, including delivery and returns.
• Provide customer support and respond to inquiries.
• Improve our products, services, and website experience.
• Send updates about orders, service notices, and policy changes.
• Send marketing communications if you have opted in (you can unsubscribe at any time).
• Help detect, prevent, and investigate fraud or security incidents.

3. When We Share Information

We may share personal information with trusted third parties when needed to operate our business, such as payment processors, shipping carriers, website hosting providers, analytics services, and customer support tools. We only share information necessary to perform those services. We may also disclose information if required by law, regulation, or legal process.

4. Cookies & Similar Technologies

We use cookies and similar technologies to help the Site function, understand how visitors use the Site, and improve performance.

• Essential cookies: required for core site functionality (e.g., cart and checkout).
• Analytics cookies: help us understand traffic and usage to improve the Site.
• Marketing cookies: may be used to show relevant ads or measure campaign effectiveness (where enabled).

You can adjust cookie settings in your browser. Some features of the Site may not work properly if cookies are disabled.

5. Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, and business requirements. Retention periods vary depending on the type of information and how it is used.

6. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no online system can be guaranteed to be 100% secure.

7. Your Choices & Rights

Depending on your location, you may have rights to access, correct, or request deletion of certain personal information. You may also:

• Unsubscribe from marketing emails using the link in the email.
• Request access to or correction of your personal information.
• Request deletion where applicable (subject to legal/record-keeping obligations).

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.

9. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our practices or for legal and operational reasons. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy & Cookies Policy or how we handle personal information, please contact:

Legacy Building Products
Email: [email protected]
Phone: 604-765-3589
Address: 10344 Whalley Blvd. Surrey, B.C, V3T4H4